Nicky Perfect (negotiation and crisis coach)
This week, Nicky Perfect, former hostage and crisis negotiator turned trainer, tells us:
- Why your inner chimp is no excuse for bad behaviour
- How to make the most of 90 seconds when tempers rise
- Why Friday nights can turn into a competition nobody wins
- Why she'd finally answer a question she kept dodging
- Whether David needs a negotiator of his own
- ... and much more (including what would turn her backpack blue)
Find out more about Nicky at Nicky Perfect BEM - The Communication Coach and Nicky Perfect BEM-Author, Trainer, Speaker, | LinkedIn.
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Check out previous episodes at thecoachsbackpack.com
More about Nicky
Nicky Perfect B.E.M is a former Hostage and Crisis Negotiator with 31 years’ service in policing, including a decade on the elite New Scotland Yard Hostage and Crisis Negotiation Unit. She later became the UK Director of National Negotiator Training, responsible for developing negotiators nationwide.
Awarded the British Empire Medal (BEM) for meritorious service to the community during the COVID-19 pandemic, Nicky is now a sought-after keynote speaker, communication coach and media commentator. She is the author of the bestselling book Crisis: True Stories from My Life as a Hostage & Crisis Negotiator, where she shares powerful lessons from the front line of life-and-death negotiations.
Nicky speaks on high-stakes communication, leadership under pressure, managing conflict, emotional intelligence, negotiation in parenting and family life, negotiating salaries and professional influence, and supporting women in high-powered roles. She translates crisis negotiation principles into practical tools that help individuals and organisations turn conflict into collaboration.
She has appeared on Saturday Live and Woman's Hour on BBC Radio 4, Good Morning Britain, Australia’s Weekend Sunrise, the US radio programme Here & Now, as well as BBC Three Counties Radio and Crimewatch, and has been featured in Woman's Own, Good Housekeeping, and Chat.
Her message is simple: communication is not a soft skill — it is a life-changing skill.
